Complaints Procedure

If you have a complaint...
 
At Hope Brook, we want everybody to feel they have a voice. We want our pupils and their parents to be happy, confident individuals who enjoy being part of an exciting learning experience.
 
We understand that there might be occasions when concerns or worries emerge. We hope that all members of our school community would feel they could approach any member of staff, or contact the school via email, and share their concerns or worries.  However, if concerns continue we have a 'Complaints Policy' which outlines the procedure that should be followed to ensure concerns are addressed in a fair manner.
 
Our Complaints Policy is currently being reviewed. The new, updated policy should be available from the beginning of March 2019. If you have any queries about our complaints procedure during this time, please contact the school office.