Complaints Procedure

If you have a complaint...
At Hope Brook, we want everybody to feel they have a voice. We want our pupils and their parents to be happy, confident individuals who enjoy being part of an exciting learning experience.
We understand that there might be occasions when concerns or worries emerge. We hope that all members of our school community would feel they could approach any member of staff, or contact the school via email, and share their concerns or worries.  However, if concerns continue we have a 'Complaints Policy' which outlines the procedure that should be followed to ensure concerns are addressed in a fair manner.
Our Complaints Policy can be found under the 'Policies' tab and contains a form that can be used to outline concerns/issues. If you have any queries about our complaints procedure, please contact the school office.