Complaints Procedure

If you have a complaint...
 
At Hope Brook, we want everybody to feel they have a voice. We want our pupils and their parents to be happy, confident individuals who enjoy being part of an exciting learning experience.
 
We understand that there might be occasions when concerns or worries emerge. We hope that all members of our school community would feel they could approach any member of staff, or contact the school via email, and share their concerns or worries.  However, if concerns continue we have a 'Complaints Policy' which outlines the procedure that should be followed to ensure concerns are addressed in a fair manner.
 
Our complaints procedure can be broken down into a series of stages. The aim of each stage is to resolve the issue raised. The stages are briefly outlined below - but are explained in more detail in our 'Complaints Policy' which can be found at the bottom of this page.
 
      Stage 1: Discuss with class teacher
      Stage 2: Arrange an appointment to see the Headteacher
 
      (If the complaint is about the Headteacher, an informal approach to a member of the
       Governing Body should be made.)
 
      Stage 4: Formal complaint - in writing - to the Chair of Governors
      Stage 5: Seek support from Local Authority